Frequently Asked Questions
Here you will find answers to the most frequently asked questions. If you cannot find an answer to your question, do not hesitate to send us an email at contact@drivershirt.com
Orders
How can I place an order ?
To place an order, visit our website, browse our catalog, and add the items you wish to purchase to your cart. Then, follow the payment steps to complete your order.
I need to change my order, who can help with this ?
If you want to change or cancel your order, please notify us as soon as possible.
You have 1 day after ordering to inform us by email : contact@drivershirt.com or by Instagram @driver_shirt
Unfortunately, once your order has been processed, we cannot make any changes or cancellations.
What should I do if my order arrives damaged or is missing items ?
If you encounter any issues with your order, please contact us immediately at contact@drivershirt.com. We will do our best to resolve the problem and ensure a satisfactory shopping experience.
Is it safe to order online ?
Yes because drivershirt.com uses industry standard SSL encryption to protect your details.
Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.
Shipping
What are the shipping fees?
Shipping fees vary depending on your location and the chosen delivery method. You can estimate the shipping costs at checkout before finalizing your order.
How long will it take for my order to be delivered ?
Shipping includes production time and delivery time.
Production duration : 2-5 days.
Delivery times vary:
Central Europe: 2-5 business days.
Europe: 5-15 business days.
USA & Canada, Australia & Oceania: 10-30 business days.
Can I track my order ?
Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
Products and Sizes
How do I choose the right size ?
Consult our size guide on the website to help you select the appropriate size. If you have any questions, feel free to reach out to our customer service.
By Instagram : @driver_shirt
By mail : contact@drivershirt.com
How do your clothes fit ?
Our clothes have a standard fit. Take your usual size.
If you want an oversized fit, take a size larger.
If you have any doubts, you can find the exact dimensions of our t-shirts on the product pages.
Can I exchange an item for a different size ?
Yes, you can exchange an item for a different size within 14 days of receiving it. Please contact our customer service to arrange the exchange at contact@drivershirt.com
However, return costs will be the responsibility of the customer.
How should I care for my garments ?
In general, we recommend cold washing and low-temperature drying to maintain product quality.
Do not hesitate to turn the clothes inside out before putting them in a machine to avoid damaging the prints.
Where can I find information about the materials used ?
Material information is typically available on each product's page. If you have additional questions, contact our customer service contact@drivershirt.com
Are your products eco-friendly ?
Our products are designed in France and manufactured in Europe, adhering to high-quality standards. While we strive to minimize our environmental impact,
Returns and Refunds
What is your return policy ?
We offer a 14-day return policy. If you're not satisfied with your purchase, you can return the items within 14 days of receipt for a refund or exchange.
However, the product must be in the same condition as you received it and it must not have been worn.
How can I initiate a return ?
To initiate a return, please contact our customer service team at contact@drivershirt.com. We will guide you through the return process, including packaging, labeling, and shipping.
When will I receive my refund ?
Once we receive the returned items, we will process your refund within 5-7 business days.
We will review the return. The product must be in the same condition as you received it and must not have been worn to be eligible for a refund.
The exact timeframe depends on your payment method.
Can I return sale or promotional items ?
Yes, you can return sale or promotional items. Please note that the refund will be based on the reduced purchase price.
Are return shipping costs my responsibility ?
Return shipping costs are the responsibility of the customer.